GTC + Privacy policy

General Terms and Conditions (GTC) of Radical Sports AG

1. General Terms
Welcome to Radical Sports AG! We take pride in manufacturing high-quality skis, snowboards, splitboards, and skateboards. These terms and conditions govern the business relationships between Radical Sports AG and its customers.

2. Price
All prices in our webshop are quoted in Swiss francs (CHF) including VAT. Shipping costs are not included in the price and vary depending on the size, packaging and delivery address of the product. These are shown separately during the ordering process. Shipping costs are not included in the price and vary depending on the size, packaging and delivery address of the product. These are shown separately during the ordering process.

3. Payment
Payment can be made by credit card or in advance. The payment amount must be credited to our account within 7 days of order receipt.

4. Pick up
If you wish to collect your product in person, we will inform you by e-mail as soon as it is ready for collection.

5. Shipping Conditions Domestic and International
Shipping usually takes place 1-3 business days after payment is received. For international shipments, the following applies:

Customs fees and country-specific taxes: All applicable customs duties and country-specific taxes are already included in the purchase price. No additional tax costs will be incurred after receipt of the package.

Transport costs: For shipments to countries outside Europe, the transport costs will be invoiced separately. If you live in a country to which we have not yet delivered, we will check the shipping costs individually and inform you of the exact costs in advance.

6. Delivery conditions and costs
The shipping costs include shipping by bulky goods transport as well as all customs duties and fees. These costs are fully transparent and there are no additional charges once you receive your parcel. If your country is not yet one of our standard shipping destinations, we will check the shipping costs individually and inform you in advance.

7. Cancellation of the order
Cancellation of the order is only possible before dispatch.

8. Returns and Exchanges
You can return or exchange your order within 10 days of receipt. The item must be unused and in perfect condition. The purchase amount will be refunded minus the shipping costs. The buyer is responsible for the return shipping costs.

9. Defects
Please check the goods carefully upon receipt. Any defects must be reported to us in writing within 5 days. We will cover the transportation costs for a return due to defects.

10. Disclaimer
We are not liable for damage caused by improper use or the buyer’s own fault. This exclusion of liability does not apply to damage caused by an intentional or grossly negligent breach of duty on our part or resulting from injury to life, limb or health.

11. Data protection
Your personal data will be treated confidentially and will not be passed on to third parties. Further information can be found in our privacy policy.

12. Competitions
Persons aged 18 and over who are resident in Switzerland are eligible to participate. Employees of Radical Sports AG and their authorised companies are excluded from participation. Winners will be notified in writing. Legal recourse and cash payments are excluded.

13. Place of jurisdiction and applicable law
These GTC are subject to Swiss law. The place of jurisdiction is Zürich, Switzerland.

14. Final provisions
Should any provision of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.

These GTC shall enter into force upon their publication.

General Terms and Conditions (GTC) for ski and splitboard tours and courses organised by Radical Sports AG

1. Fundamentals
Radical Sports AG organises tours, courses and other off-piste winter sports events. For the sake of simplicity, the term ‘tours’ is used below. The tours are led by experienced and qualified guides who are either employed directly by Radical Sports AG or work as external guides.

2. Quality
We place the highest value on quality, both in professional and human terms. Our partners and guides are highly trained and have extensive experience.

3. Touring Registration
Registration for our tours and courses is confirmed by e-mail and is then considered binding. This confirmation is usually sent within 24 hours on working days.

4. Hire of material
Participants have the option of hiring Radical splitboards, touring skis or avalanche transceivers. The equipment is regularly serviced and provided in perfect condition. In principle, the hire equipment must be collected and returned to Radical, unless it is brought directly to the tour. Participants who bring and return the hire equipment for everyone will receive a reduction of CHF 50.- on the tour.

Normal wear and tear and minor damage are included in the hire price. However, repairs or replacements due to negligent behaviour on the part of the participant will be charged.

5. Conditions of participation
Good health and CE-compliant equipment are required for all tours and courses. The fitness and technical requirements specified in the programme must be met. If these are not met, Radical Sports AG or the responsible guide may exclude the participant from the tour. In this case there will be no refund.

6. Payment
Payment can be made either in advance by bank transfer or directly via our website using the usual payment options (credit card, PayPal, etc.). 2-3 days before the tour, participants will be informed by e-mail that the tour has been organised. If payment has not yet been made, the account details and the amount due will be communicated in this e-mail. The payment deadline is 5 days after confirmation of the tour.

7. Insurance
Personal insurance cover is the responsibility of the participants. Participation is at the participant’s own risk. Participants must ensure that they have adequate insurance cover themselves, in particular for accidents and rescue. Any existing illnesses or safety-related medication must be reported to the responsible tour leader/mountain guide before the tour.

8. Liability
Radical Sports AG accepts no liability for damages. We only work with trustworthy and well-trained partners, but the risk assessment and bearing of the risk lies with the commissioned company and/or the guide.

9. Accompaniment of the tours by helpers
On certain tours, Radical Sports employees or helpers will accompany the tour. These escorts have no decision-making authority and no risk management. Their task is to bring up the rear and help with technical problems or questions. No liability can be transferred to the accompanying persons.

10. Protection of personal data
Our privacy policy applies.

11. Cancellation by participant
Cancellations are free of charge up to 48 hours before the tour, unless otherwise stated. After that, a fee of CHF 100 will be charged. In the event of no-shows or cancellations on the same day, 100% of the course fee is due. If a participant cancels the tour prematurely, the full package price is due. If the tour includes an overnight stay or other pre-booked costs, the participant must pay their share.
Translated with www.DeepL.com/Translator (free version)

12. Cancellation of the Tour by Radical Sports AG
Radical Sports AG reserves the right to cancel a tour:
a) If the minimum number of participants is not reached. In this case, the participant will receive a voucher for another tour of their choice. If this is not acceptable, any amounts already paid will be fully refunded.
b) If the conditions in the tour area are inadequate and no suitable alternative can be found. In this case, the participant will receive a voucher for another tour of their choice. If this is not acceptable, any amounts already paid will be fully refunded.

13. Place of jurisdiction and applicable law
These GTC are subject to Swiss law. The place of jurisdiction is Zürich, Switzerland.

Privacy policy of Radical Sports AG

Should any contradictions arise between this data protection declaration and the otherwise applicable contractual or business terms and conditions of Radical Sports AG, the provisions of this data protection declaration shall take precedence.

Contact data protection officer:
Niki Huwyler, info@scout-out.ch

1. Trust and Privacy Policy

Privacy is a matter of trust, and your trust is important to us. We respect your personality and privacy and want to ensure that your personal data is protected and processed in accordance with applicable legal regulations.

Our data processing is based on Swiss data protection laws (DSG) and the EU General Data Protection Regulation (GDPR), where applicable. We process personal data only when it is lawful, conducted in good faith, and is proportionate. This means that the processing of your data occurs either to fulfill a contract, to protect legitimate interests, based on your consent, or to comply with legal obligations.

2. Consent to Data Processing

With this privacy policy, we provide you with comprehensive information about our data processing methods. You consent to the processing of your personal data when you use our services or submit your data to us. This applies to both data collected in the future and data already stored with us.

3. Definition of Data Processing

When we speak of processing your personal data, we mean any type of handling of your data, such as collection, storage, management, use, transmission, disclosure, or deletion.

4. Protection of Your Personal Data

We implement technical and organizational security measures to protect your personal data from unauthorized access, unlawful processing, loss, or destruction. All data transfers on our website, such as newsletter sign-ups or form submissions, are conducted via SSL encryption.

5. Duration of Retention of Personal Data

Your personal data will be retained for as long as necessary to fulfill legal requirements or the purposes for which they were collected. After the expiration of these periods, the data will be deleted.

6. Your Rights Regarding Your Personal Data

You have the right to request information about your personal data stored with us at any time, to correct or supplement this data, to object to its processing, or to request its deletion. Contact options can be found in Section 7 of this policy.

7. Contact Information

If you would like to exercise your rights regarding your personal data or have questions about data processing, you can reach us as follows:
Radical Sports AG
Contact: https://radical.swiss/kontakt/

8. Data Collection Owner

The owner of the data collection is Radical Sports AG.

9. Collection of Personal Data

We collect your personal data when you interact with us, whether through the purchase of our products or services, participation in our courses and events, use of our website, or other interactions with us.

10. What Personal Data We Collect

The collected data includes information such as name, address, email, phone number, as well as data related to the use of our website and services. This data is collected either directly from you or automatically when you use our services.

11. Purpose of Data Processing

Your personal data is processed in order to provide you with our goods and services, process orders, carry out our customer communication and improve our offers.

12. Disclosure of personal data

We may pass on your personal data to other Radical Sports AG companies or to third parties who support us in the provision of our services. These service providers are contractually obliged to treat your data confidentially and to process it only in accordance with our instructions.

13. Cookies and Web-Analyse

Our website uses cookies to improve your user experience and to customise our offer to your needs. The cookies we use do not store any personal data and cannot be assigned to a specific person. You can prevent the storage of cookies in your browser settings, but this may impair the functionality of our website.

14. Social Plugins and Web Analyse-Tools

We use social plugins (e.g. from Facebook, TikTok and Instagram) and web analysis tools (e.g. Google Analytics) to optimise our website. Information about your use of our website may be transmitted to the respective providers. You can deactivate these functions by making the appropriate settings in your browser.

15. Newsletter and MailChimp

We use the service provider MailChimp to send our newsletter. Registration takes place via a double opt-in procedure in which registrations are logged. MailChimp stores the email addresses of our newsletter recipients on servers in the USA and uses this data exclusively for sending and analysing the newsletter on our behalf. The data will not be passed on to third parties. You can unsubscribe from the newsletter at any time, which also cancels your consent to its use by MailChimp. Further information can be found in MailChimp’s privacy policy.

16. Data protection for children

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors without the consent of their parents or legal guardians.

17. Changes to the privacy policy

We reserve the right to amend this privacy policy at any time. The current version will be published on our website.

This privacy policy was last updated on 16.09.2024.